Customer Service
- Shipping & Delivery
- 1.International shipping is handled by Air INTERNATIONAL EMS, within 1 week time delivery usually.
2.All orders will be insured for the full purchase amount, and can be tracked at the EMS website.
3.All international shipments are shipped via EMS express mainly in retailing,while for wholesaling, Please contact us now ! That is why you can enjoy free shipping and great discount offering here off retailing. Save more money now enjoying real brand new quality.
4.We are a professional online dealer and cooperate with EMS expressing long-term, shipping order and delivering right to your door. Please make sure you are at home when the packages will be arrived.
5.After placing orders, please check your email here to get order confirmation.
6.If you need a faster transport way, you should pay additional shipping fee. Further information, you can contact us via email, online chatting. - Privacy & Security
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Under no circumstances do we share any personal information with third parties. All personal information is kept within Cherry Lane Keepsakes for our use in processing your orders. As you check out, you are asked if you would like to be on one of our email club lists. If you check this box or leave it checked, you may from time to time receive Special Notifications, Sales Offers or other information from Cherrylane Keepsakes. Never at any time have we, nor will we, sell your email or other personal information to a third party.
The use of this site is governed by the policies, terms and conditions set forth below. Your use of this site indicates your acceptance of these terms and conditions. Please read our policies carefully. Questions may be directed to us through our Contact form.
Cherrylane Keepsakes has the right to refuse or cancel any orders placed for product listed. We have the right to refuse or cancel any orders, whether or not the order has been confirmed and your credit card charged. If your credit card has been charged for the purchase and your order is canceled, Cherrylane Keepsakes will refund your money promptly.
We reserve the right to change prices at any time without prior notice. We reserve the right to change these policies at any time without prior notice. - Returns & Replacements
- We are fully confident you will be pleased with your product and the quality of our service. As a professional and experienced trade company, it is our aim to maintain long-term and friendly business relationships with our clients. Therefore, we are dedicated to improving our service until almost customers' satisfaction is achieved. We understand that every client needs are unique, so we are ready to deal with any problems coming out.
If, for any reason, you are not very content with your purchase or our service, pls contact us immediately. We will instruct you where to return your goods. Do not return to the sender. You must contact us before returning any items in order to ensure you can receive a refund or replacement.
You must return your goods brand new and unused within 7 days when you receive it. Refund will be made when your refund request goes through and it always takes 10-15 business days.